Refund policy

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Return Policy

Last Updated: Oct 6, 2025

Thank you for shopping at FurryFable (“we,” “us,” “our”). We take pride in offering quality pet products and strive to ensure you’re completely satisfied with your purchase.

Please note that we do not offer refunds on any purchases. However, we happily provide exchanges under certain conditions if your item arrives damaged, defective, or incorrect.

1. Eligibility for Exchange

To be eligible for an exchange, the following conditions must be met:

You must contact us within 3 days of receiving your order.
The item must be unused, in its original packaging, and in the same condition as when received.
The item must be defective, damaged during shipping, or significantly different from what was described on our website.

2. Non-Eligible Situations

Exchanges will not be accepted in the following cases:

If you changed your mind or no longer want the item.
If the item was purchased during a sale or promotional period (unless defective or damaged).
If the item was damaged due to misuse or improper handling after delivery.

3. How to Request an Exchange

If your order meets the eligibility criteria, please contact us at [email protected] within 3 days of receiving your order. Include the following details:

Your order number
A description of the issue
Photos or videos of the defective, damaged, or incorrect item

Our team will review your request and respond within 7 business days with the next steps.

4. Exchange Process

Once your exchange is approved, we’ll ship a replacement item to you. Shipping timelines may vary depending on product availability and your location.

5. Shipping Costs

If your exchange is approved for a defective, damaged, or incorrect item, we’ll cover the cost of shipping the replacement.
In all other cases, shipping costs are the customer’s responsibility.

6. Damaged or Defective Items

If your order arrives damaged or defective, please reach out immediately to [email protected] with supporting images or videos. We’ll ensure a quick resolution through an exchange.