We're All Ears.
Real people. Real answers. Every message personally read by a pet lover on our team â no scripts, no bots.
Send a message
Tell us what's up.
Email us directly
contact@furryfable.com
Business hours
Mon â Sat
9AM â 6PM EST
We reply to every message â even if it takes us till the next morning.
Free USA Shipping
On every single order. No minimums, no surprises.
Quick Answers
Select a topic to read the answer.
Tracking your order
You'll receive a shipping confirmation email with tracking details as soon as your order dispatches â usually within 1â2 business days.
Nothing in your inbox? Check spam. Still nothing after 5 days? Email us with your order number and we'll track it down immediately.
Email us âReceived something wrong?
That shouldn't happen â we're sorry. Email [email protected] with your order number and a photo of the issue.
Our team will review it quickly and make things right. We stand behind every product we sell.
Report an issue âFinding the right product
We love helping with this. Tell us your pet's breed, age, and weight and what you need â we'll give you an honest recommendation, not just a sales pitch.
Get personalised advice âShipping & delivery
Free shipping on every US order â always, no minimum spend. Delivery takes 5â10 business days depending on your location.
We currently ship within the United States only.
Ask a shipping question âPayment & checkout
We accept Visa, Mastercard, Amex, PayPal, Apple Pay, and Google Pay â all protected with 256-bit SSL encryption.
Charged but no confirmation? Check spam first, then email us and we'll look into it right away.
Contact us about payment âGot something else?
Feedback, press enquiries, partnerships, bulk orders â we're open to it. Use the form above or email us directly at [email protected].
We read and respond to every single message personally.
Use the form above â