We're All Ears.
Real people. Real answers. Every message personally read by a pet lover on our team — no scripts, no bots.
Send a message
Tell us what's up.
Email us directly
contact@furryfable.com
Business hours
Mon – Sat
9AM – 6PM EST
We reply to every message — even if it takes us till the next morning.
Free USA Shipping
On every single order. No minimums, no surprises.
Quick Answers
Select a topic to read the answer.
Tracking your order
You'll receive a shipping confirmation email with tracking details as soon as your order dispatches — usually within 1–2 business days.
Nothing in your inbox? Check spam. Still nothing after 5 days? Email us with your order number and we'll track it down immediately.
Email us →Received something wrong?
That shouldn't happen — we're sorry. Email [email protected] with your order number and a photo of the issue.
Our team will review it quickly and make things right. We stand behind every product we sell.
Report an issue →Finding the right product
We love helping with this. Tell us your pet's breed, age, and weight and what you need — we'll give you an honest recommendation, not just a sales pitch.
Get personalised advice →Shipping & delivery
Free shipping on every US order — always, no minimum spend. Delivery takes 5–10 business days depending on your location.
We currently ship within the United States only.
Ask a shipping question →Payment & checkout
We accept Visa, Mastercard, Amex, PayPal, Apple Pay, and Google Pay — all protected with 256-bit SSL encryption.
Charged but no confirmation? Check spam first, then email us and we'll look into it right away.
Contact us about payment →Got something else?
Feedback, press enquiries, partnerships, bulk orders — we're open to it. Use the form above or email us directly at [email protected].
We read and respond to every single message personally.
Use the form above →