Politique d’expédition
Effective Date: Mar 22, 2025
Last Updated: Mar 22, 2025
Thank you for shopping with FurryFable.com. We aim to offer a seamless and transparent shipping experience. Please read our shipping and delivery terms carefully before placing your order.
1. Order Processing
- Orders are processed within 1–3 business days after purchase.
- Processing does not include weekends or holidays.
- Once processed, you will receive a confirmation email with your tracking information (if available).
2. Shipping Times
Delivery times may vary depending on the product’s location, warehouse origin, and destination country.
| Region | Estimated Delivery Time |
|---|---|
| United States | 7–15 business days |
| Canada | 10–20 business days |
| Europe | 10–20 business days |
| Australia/NZ | 10–20 business days |
| Other Regions | 15–30 business days |
Note: These are estimated delivery times and not guaranteed.
3. Shipping Methods
- We partner with various global logistics providers including YunExpress, USPS, 4PX, DHL eCommerce, and others.
- A tracking number will be provided where possible once the order has shipped.
4. Shipping Fees
- We offer Free Standard Shipping on all orders unless otherwise stated.
- Express or priority shipping (if available) may be offered at an additional cost.
5. Customs, Duties, and Taxes
- Orders may be subject to import duties, customs fees, or taxes depending on your country.
- These charges are the responsibility of the customer and are not included in the product price or shipping fee.
- FurryFable.com is not responsible for delays caused by customs clearance.
6. Delivery Issues
Delayed Orders
- If your order has not arrived within the estimated delivery window, please contact us at [email protected].
- Please allow up to 30 business days before considering an order lost or requesting a replacement/refund.
Incorrect Address
- Customers are responsible for ensuring that shipping information is correct.
- FurryFable.com is not liable for orders shipped to an incorrect address due to customer error.
Lost or Stolen Packages
- If the tracking status shows “Delivered” but you haven’t received the package, please first check with neighbors or local carriers.
- If the package is lost due to courier mishandling, we will assist in filing a claim or reshipping your order based on our discretion.
7. Order Cancellations
- Orders may only be canceled within 12 hours of placement.
- Once processing has begun, we cannot cancel the order.
8. Multiple Shipments
- If you ordered multiple items, they may be shipped in separate packages to ensure faster delivery.
- Each item may have its own tracking number and delivery time.
9. Questions or Concerns
For any shipping-related concerns, feel free to contact our support team at:
📧 [email protected]
We usually respond within 24–48 hours.
Disclaimer
FurryFable.com reserves the right to change this Shipping & Delivery Policy at any time without prior notice. It is the customer’s responsibility to review these terms periodically.
